Matthias Kirschner wrote:
I just published a blog entry [1]. Although I explained this topic a lot of times in the past I never wrote down the most basic principles of e-mail usage. Now I finally did it so I can point friends who are news in the Free Software community to this short guide. If you find it useful I will add it to wiki.fsfe.org.
Because that blog still gives me an evil red-on-black eyetest, I comment here.
The big omission is attachments, I think. http://mjr.towers.org.uk/email.html#attachments has a bit about them, but you probably want something a bit shorter.
I feel it's better to appeal to the Golden Rule (act with kindness if you want kindness back) instead of suggesting that people should look "professional". At its core, professionalism is doing something for reward rather than because you want to - it's not sustainable. Professionalism leads to wasteful actions like shredding a whole box of reports because one error was made and no-one wants to fix the mistake by putting an errata or sticker on it.
- *Forwarding e-mails* When you forward e-mails try to give a short summary of the e-mail. Forwarding a huge e-mail thread to a list with only “FYI” will make you no friends.
Two more aspects of it:
If the email was on a list, maybe you can link to the original in an archive.
If the email was sent privately, forwarding it to a list is a breach of trust and often arguably a breach of copyright.
Hope that helps,